Privacy Policy
Effective date: January 1, 2026
1. Overview
Trailloom (“we”, “our”) provides online knitting courses at smarttrail.click. This policy describes how we process personal data when you use our site, purchase courses, or contact support.
2. Information we collect
- Account data: name, email address, password hash.
- Transaction data: purchased courses, price, currency, timestamps.
- Usage data: pages viewed, feature interactions, approximate location derived from IP.
- Device data: browser type, OS, screen size, language settings.
- Support data: messages you send via the contact form.
- Cookies: preferences (e.g., theme), session state, analytics cookies if accepted.
3. How we use information
- To deliver and improve courses and site functionality.
- To communicate about your account, purchases, and product updates.
- To prevent fraud, secure accounts, and comply with legal obligations.
- To perform analytics and product research (aggregated and de-identified where possible).
4. Legal bases
We rely on contract performance, legitimate interests (product safety and improvement), consent (for optional cookies/marketing), and compliance with laws.
5. Sharing and transfers
- Service providers: hosting, payment processing, analytics (only if you consent).
- Legal requests: when required by law or to protect our rights and users.
- Mergers or acquisitions: your data may be transferred subject to this policy.
6. Retention
We keep account and transaction records for as long as you maintain an account and for the period required by tax and accounting laws. Support messages are retained for up to 24 months unless you request earlier deletion.